How to Fill Out Subject Line - SUN Firewall Project
This article will guide you on how to fill out the support ticket form for the SUN Firewall Project.
The support request form is comprised of six sections -
- Honeywell Project Info
- Required Dispatch Schedule
- Site Details
- Honeywell Contacts
- Site Access Details
- Internal Info
Most fields on the support request form are self-explanatory. Specific instructions for how to complete important fields in these sections are as follows;
Honeywell Project Info
This section is comprised of the Subject and Honeywell Project Number.
For the Subject line, use the following guide as this is what will be shown in your My Area ticket view.
| Syntax | Example | Purpose |
| LID SUN Site Survey | AB12 SUN Site Survey | To be used for engagement when a site survey is required. |
| LID SUN Hardware Install | AB12 SUN Hardware Install | To be used for any hardware scope must be installed out-side a cutover window; including but not limited to: router installation, modem installation, LTE module installation, etc. |
| LID SUN Cabling Install | AB12 SUN Cabling Install | To be used for any cabling scope related to SUN(such as a DMARC extension). |
| LID SUN Cutover | AB12 SUN Cutover | To be used for SD-WAN migration / turn-up activities when on-site support is required. This would include any previous activities if they're scheduled to take place in the same change window. |
| LID SUN On Site Support | AB12 SUN On Site Support | To be used for other miscellaneous scope that is required out-side a cutover window; including both pre-migration activities and post-migration activities. |
For the Honeywell Project Number, enter the RITM number.
Required Dispatch Schedule
For the Date of Work field, click on the field to bring up the calendar and select the Monday of the week work is to be performed. This will provide the Worldwide Services Project Manager a window of time to work with in scheduling your request. If there is a better day of the week or one day that is definitely not going to work, use the Description field in the Site Access Details section of the request form for this type of request. You can also use the Description field to add any pertinent notes regarding this ticket.
To attach a file, click on Attach a file (up to 20 MB) select one or more files then click on Open to upload the files.
Once all the information has been entered into the support request form and any attachments have been added, click the Submit button.
You will receive an automatic email confirmation that your support request has been received with the ticket ID number.
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